Refund & Cancellation Policy
At Digital Valley LLC, we strive to provide the highest level of service to ensure client satisfaction. Please read our Refund & Cancellation Policy carefully before making a purchase.
Delivery Timeline
All plan services will be delivered digitally via the Internet within 1-7 days from the order placement date.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new purchases. If you are dissatisfied with our services, you may request a refund. Refunds are processed within 30 working days via credits or direct bank deposit.
Refund Process
Refunds will be issued to the original payment method. Clients must provide valid reasons for refund requests. All website-related refunds require approval from our management.
Eligible Refund & Cancellation Cases
✅ Non-Delivery of the Product
If you do not receive the delivery email due to mail server issues, please contact us. Claims must be submitted within 30 days from the delivery date.
✅ Download & Unzipping Issues
If you experience issues downloading or unzipping a product, contact our Technical Support within 30 days. Failure to report within this period means the product will be considered successfully downloaded.
✅ Major Defects
If a product has unexpected errors, our Technical Support Team will attempt to fix them within 72 hours. If unresolved, you will receive a full refund or a replacement product. Temporary server access may be required for troubleshooting; refusal may result in refund ineligibility.
✅ Product Not-As-Described
If the delivered product does not match its description, report the issue within 30 days with clear evidence. Refunds will not be granted based on false expectations.
Children Policy
Our services are only available to individuals aged 18 or older. We do not knowingly collect data from children under 13 years old. If such data is found, we will immediately remove it and cancel the order.
For assistance, contact us:
📧 Email: info@digitalvalleyllc.com